How to get around Gmail authentication problem – Error 800cccd1

Posted by Madbot on May 16, 2011 in Techno |

Madbot says:

Changed my gmail password and between the multiple devices, some didn’t have the password change in time and the gmail account seems locked out. Instead of retrieving emails, it kept returning saying the server was not accepting the credentials and returning error:800cccd1.

Tried changing gmail account password, disabling/enabling imap, etc, nothing worked.

It turns out that after some specific type of failures, Google “locks” your account. To unlock yourself, try login to Google with the Captcha check to confirm you’re human and you know what you’re doing. It worked for me.

Here is the link to Google Captcha check.

If you find this entry useful or can do with some additional info, leave me a comment.

You can also help me support this site by clicking on the Facebook “Like” or the Google “+1” button 🙂


Brandon Cunningham Hughes
Jun 7, 2011 at 10:42 pm

I recently had my gmail account hacked. I changed my password and I chose to sign out all other users. Seems that Google locked the account from all other 3rd party access. The Google Catpcha check worked perfectly for me.

Jul 28, 2011 at 3:02 pm

Thank you. The Captcha check worked and now my WLM is workign again.

Jul 28, 2011 at 3:39 pm

Hi Shiv,

Glad you found it useful. 🙂

Sep 19, 2011 at 3:08 am

It didn’t work for me. I still get exactly the same thing. Weird thing: Windows Live Mail (Windows 7) has the problem, and so does iCal (Mac OS X Lion), but Mail (on the same Mac) doesn’t have any problems.

Sep 19, 2011 at 12:07 pm

Hi Hiddos,

Thanks for dropping by. I assume you made sure to check that the right ports are configured in Live Mail and iCal to access your google account?


Dec 6, 2011 at 12:35 am

HI Madbot,

I’m really confused when meet this error, like u before but after read this article and I do it successfully.
Thanks buddy 😉


Mar 21, 2012 at 10:53 pm

Thank you! Had problem setting up my gmail account on windows mail and my nokia phone until I used your tip. Thank you very much!

François Tournay
Jun 11, 2012 at 11:33 pm

Hi Madbot,
Thanks for this very interresting information. I just tested it and it worked fine. I can finally use my gmail account with Windows Live mail !!! I will publish it on my website (in french)
Kind regards.

Jun 12, 2012 at 10:06 am

Glad you found it helpful 🙂

Share the joy..!

Jul 7, 2012 at 10:40 am

Hey – found your site randomly after struggling for an hour to get WLM2011 working. Thank you for the advice!!

Dark Watch
Oct 23, 2013 at 1:59 am

For those with a 800cccd1 coded gmail authentication error which restricts another email client from gmail folders download use Application Specific Password (ASP) generation.



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